Tickets are final sale, with no refunds or exchanges available. If an event is cancelled, the full value of the tickets will be refunded. Refunds will be issued in the original method of payment only, to the customer who purchased the ticket only. Cash payments will be refunded by direct deposit.

Gift certificates can be purchased in person or over the phone for any amount. We cannot replace lost or stolen gift certificates, so please treat them like cash.

Lost tickets can be reprinted for a fee. You must provide photo identification with your name and confirm the details of your order to have tickets reprinted.

Ticket Delivery Options | Ticketmaster

Depending on the event, you may have a few options to access your tickets. All tickets are connected to your Ticketmaster Account. Learn more at the Ticketmaster Help Centre.

• MOBILE ENTRY: Having a Mobile Entry ticket is the easiest and safest way to access events. If you select Mobile Entry at the checkout, then don’t forget your phone — it’s your ticket and way into the event. Mobile tickets cannot be printed.
• ELECTRONIC TICKETS (eTickets): An electronic ticket (eTicket) can be a Mobile Entry or Print-at-Home ticket. Sign into your Ticketmaster Account to find and access your eTicket. There can be a delay in accessing your ticket, but it will be available before your event.
• WILL CALL: To collect tickets held at Will Call, the cardholder needs to have the credit card used for purchase and a valid photo ID.

Ticket Delivery Options | 2025-26 Peterborough Petes Games

When you order tickets online or over the phone, you will be asked to choose a delivery method of either: will call, email, or email later. Tickets for all Peterborough Petes games will be issued on the Monday before each game. 

• WILL CALL: If you choose will call, your tickets will be printed and held at the Grant Thornton Box Office for you to pick up. You will need your order confirmation number or photo ID to pick up the tickets.
• EMAIL: If you choose email, your tickets will be sent to the email address you provided as a PDF attachment. You can print these tickets and bring them to the event, or you can simply have them scanned off your mobile device.
• EMAIL LATER: If you choose email later, your tickets will be sent to the email address provided as a PDF attachment one week before the event. You can print these tickets and bring them to the event, or you can simply have them scanned off your mobile device.

If you arrive for an event, and forgot your tickets, we can reprint them for you for a fee.

Management reserves the right to refund and/or refuse admission. When you enter the Peterborough Memorial Centre, you enter an area where photography, audio, and video recording may occur. By entering these premises, you consent to photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by The City of Peterborough, the Peterborough Memorial Centre and its affiliates and representatives. Images, photos and/or videos may be used to promote similar Peterborough Memorial Centre events in the future, highlight the event and exhibit the capabilities of the Peterborough Memorial Centre. You release the City of Peterborough, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of photographs, computer images, video and/or or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken inside the Peterborough Memorial Centre or the person or entity designated to do so. You have been fully informed of your consent, waiver of liability, and release before entering the event.