Frequently Asked Questions (FAQ)

Generally, open door will open at least an hour before the event starts. Please consult the "Know Before You Go" email you receive ahead of the event or call the Grant Thornton Box Office at 705-743-3561.

Re-entry is not permitted. This may change per event at the discretion of Peterborough Memorial Centre staff.

To ensure everyone's safety, all persons entering the Peterborough Memorial Centre are subject to a search. This can include pat downs, bag searches, and/or wand checks. All pat downs are performed by trained security personnel. For a list of prohibited items, see our Venue Policies & Procedures page.

The Peterborough Memorial Centre has a strict no outside food and beverage policy. 

For Petes and Lakers games, we will have medical personnel on-site near Sections 15-13. For all other events, medical personnel will be on-site but at varying locations. Please speak to a Peterborough Memorial Centre staff if you or another patron requires medical attention or support.

Generally, we will have security on-site for all events. Please speak to a Peterborough Memorial Centre staff or uniformed security staff for help. You can also contact the Grant Thornton Box Office at 705-743-3561 or by email at memcentre@peterborough.ca. 

Please contact the Grant Thornton Box Office at 705-743-3561 or by email at memcentre@peterborough.ca. 

The lost and found can be found in the Grant Thornton Box Office. After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Peterborough Memorial Centre staff. 

Patrons are welcome to enter the facility with an empty reusable drink container.

Text us from your seat at 705-760-2390 and get a quick reply from our on-site team (available only on event days).

Children who are two years of age and under do not require a ticket but must sit on their caregiver’s lap. Any child over the age of two must have a ticket to ensure accurate numbers for fire and safety purposes.

Ticketmaster is the industry leader in ticketing technology and fan experience. By partnering with Ticketmaster, we’re ensuring our fans have access to the most trusted, secure, and user-friendly ticketing platform available. This change supports our ongoing commitment to providing a safe and seamless experience from purchase to event day.

Yes. The City of Peterborough and Peterborough Memorial Centre conducted a thorough review of our ticketing services and determined that Ticketmaster’s platform best supports our goals for fan experience, operational efficiency, and event partner service.

We’re upgrading our system to give you a better fan experience, including:

• Faster and easier checkout
• Simple mobile ticket access
• Easy transfers to friends and family
• A more secure, reliable platform

Yes! Any tickets you purchased before the switch are 100% valid.

There are no immediate changes to your current tickets. If any updates are needed as part of this transition, our Box Office team will contact you directly with all the information you need.

Yes. You’ll receive an email with a link to log in to your new account. Be sure to use the same email address you used to purchase your tickets to gain access to your tickets.

Yes. Ticketmaster has a mobile app that makes accessing tickets easy. We’ll provide download links once the system goes live.

1. Open the welcome email from us and follow the account setup link.
2. Download the new ticketing app (optional but recommended). 
3. Log in with the same email address tied to your old account.
4. Your tickets will appear automatically in your new account.

Don’t worry—your tickets are safe. You’ll be able to complete your account setup anytime, and our staff will be on hand to help on event day if you need assistance.

Yes. While we encourage fans to use mobile tickets for speed and convenience, you’ll still have the option to get your tickets printed at the Box Office.

No. Tickets must be presented to the usher that is working at the gate using the mobile Account Manager website, or within your phone’s wallet.

If you’ve created your new account but don’t see your tickets, contact our support team at: to memcentre@peterborough.ca or 705-743-3561 ext. 2 and we’ll make sure everything is set up correctly. 

No. Ticket prices and fees remain the same—it’s only the system that’s changing.

Feel free to reach out to memcentre@peterborough.ca or 705-743-3561 ext 2. We’re always happy to help.