Grant Thornton Box Office Information

 

Box office hours and location

 

The Grant Thornton Box Office is located inside the main entrance of the PMC. Our regular business hours are 9:30AM to 5:00PM from Monday to Friday. We have extended hours on game or event days, as posted, and are closed on most holidays.

 

Ordering tickets

 

Tickets can be ordered in person at the Grant Thornton Box Office at 151 Lansdowne Street West or over the phone at 705-743-3561 during regular business hours, or online at tickets.memorialcentre.ca 24 hours a day. Tickets ordered over the phone or online are subject to a service charge of $2.00 per order and $1.50 per ticket.

The Grant Thornton Box Office, either in person, over the phone or online, is the only authorized ticket sales agent for ticketed events taking place at the PMC. Tickets purchased from unauthorized sources may not be honoured. All purchases from our box office will be charged in Canadian dollars only.

 

How to get your tickets

 

When you order tickets online or over the phone, you will be asked to choose a delivery method of either will call, mail or email.

If you choose will call, your tickets will be printed and held at the Grant Thornton Box Office for you to pick up. You will need your order confirmation number or photo ID to pick up the tickets.

If you choose mail, the tickets will be printed and put in regular Canada Post mail circulation for delivery to the address you provided.

If you choose email, your tickets will be sent to the email address you provided as a PDF attachment. These tickets must be printed, as we cannot currently scan tickets off a mobile device. Any tickets not printed will have to be reprinted in the Grant Thornton Box Office for a fee of $2.00 per ticket.

 

Cancellation policy

 

All Lakers game and concert or event tickets are final sale, with no refunds or exchanges available. Tickets for a Peterborough Petes game may be exchanged for a different game date, no later than two days before the game originally purchased only. No refunds will be offered.

 

In the rare case where refunds are offered, the full value of the tickets will be issued as a credit on customers' accounts. Customers can contact the Grant Thornton Box Office by phone or in person to receive the refund, or can leave the credit on their account for future purchases. Refunds will be issued in the original method of payment only, to the customer who purchased the tickets only. Cash payments will be refunded by cheque. For your protection, we do not keep credit card numbers on file.

 

Lost tickets

 

Lost tickets can be reprinted for a fee of $2.00 per ticket. You must provide photo ID and confirm the details of your order to have tickets reprinted.

 Guest Experience Desk

 The Guest Experience Desk is located in the main lobby of the Peterborough Memorial Centre. Visit the Guest Experience Desk to:

  • get information about upcoming games, concerts or events
  • report a lost item
  • retrieve a found item
  • provide feedback about your experience at the PMC
  • bring up any issues you're having, for example if you have an obstructed view of the stage at a concert