Frequently Asked Questions (FAQ)

Generally, open door will open at least an hour before the event starts. Please consult the "Know Before You Go" email you receive ahead of the event or call the Grant Thornton Box Office at 705-743-3561.

Re-entry is not permitted. This may change per event at the discretion of Peterborough Memorial Centre staff.

To ensure everyone's safety, all persons entering the Peterborough Memorial Centre are subject to a search. This can include pat downs, bag searches, and/or wand checks. All pat downs are performed by trained security personnel. For a list of prohibited items, see our Venue Policies & Procedures page.

The Peterborough Memorial Centre has a strict no outside food and beverage policy. 

For Petes and Lakers games, we will have medical personnel on-site near Sections 15-13. For all other events, medical personnel will be on-site but at varying locations. Please speak to a Peterborough Memorial Centre staff if you or another patron requires medical attention or support.

Generally, we will have security on-site for all events. Please speak to a Peterborough Memorial Centre staff or uniformed security staff for help. You can also contact the Grant Thornton Box Office at 705-743-3561 or by email at memcentre@peterborough.ca. 

Please contact the Grant Thornton Box Office at 705-743-3561 or by email at memcentre@peterborough.ca. 

The lost and found can be found in the Grant Thornton Box Office. After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Peterborough Memorial Centre staff. 

Patrons are welcome to enter the facility with an empty reusable drink container.

Text us from your seat at 705-760-2390 and get a quick reply from our on-site team (available only on event days).