COVID-19: The PMC's Plan for Reopening Safely

• All home games are subject to strict health and safety measures put in place through the combined efforts of the Petes, Peterborough Memorial Centre, and Peterborough Public Health. Before each game, ticketholders will receive detailed communication outlining all health and safety protocols and procedures.

• The PMC has always and will continue to follow instructions given by Peterborough Public Health and the Province.  
• Public Health guidelines must be followed. At this time, this includes:
• Face coverings are encouraged at all times unless actively eating or drinking. 
• Physical distancing guidelines are encouraged. There are markers on the floor to help people stay 6-feet apart.
• Hands are encouraged to be washed or sanitized regularly. Hand sanitizer is available throughout the facility.
• Tickets can be scanned off a mobile device. Improved scanner technology enables tickets to be scanned from a further distance, so the person scanning the ticket and the customer do not need to be in close contact with each other.
• Ticketholders are encouraged to remain in their ticketed seat at all times, unless going to the washroom, to purchase food and beverage, or in case of an emergency. 
• Doors will be propped open as much as possible, to reduce the need to touch door handles.
• Each ticket will have a suggested gate of entry that ticketholders should use to enter the venue. 
• Common areas, including washrooms, door handles, accessible door operators and countertops, will be cleaned regularly. 

Safety is our priority. We have taken enhanced health and safety measures for you, our artists, and employees, and we will continue to adapt to adhere to the latest Public Health guidelines. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases death. You must follow all posted instructions while attending events at the PMC. By attending events at the PMC you voluntarily assume all risks related to exposure to COVID-19. Let’s work together to help keep each other healthy!

• The PMC has always and will continue to follow instructions given by Peterborough Public Health and the Province. 
• Public Health guidelines must be followed. At this time, this includes:
• Face coverings are encouraged at all times unless actively eating or drinking in your ticketed seat.
• Physical distancing guidelines are encouraged. There are markers on the floor to help people stay 6-feet apart.
• Hands are encouraged to be washed or sanitized regularly. Hand sanitizer is available throughout the facility.
• Tickets can be scanned off a mobile device. Improved scanner technology enables tickets to be scanned from a further distance, so the person scanning the ticket and the customer do not need to be in close contact with each other.
• Doors will be propped open as much as possible, to reduce the need to touch door handles.
• Common areas, including washrooms, door handles, accessible door operators and countertops, will be cleaned regularly.
• In the event of cancellation, you will receive a full refund. We're working with Event Organizers to ensure that you have options if the event is postponed or rescheduled. 

Safety is our priority. We have taken enhanced health and safety measures for you, our artists, and employees, and we will continue to adapt to adhere to the latest Public Health guidelines. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases death. You must follow all posted instructions while attending events at the PMC. By attending events at the PMC you voluntarily assume all risks related to exposure to COVID-19. Let’s work together to help keep each other healthy!

• We have upgraded our ticketing software to improve the user experience online. Tickets can easily be purchased online which reduces the need for in-person interaction to buy tickets.
• Customers can now access any credits they may have on the customer account online.
• Gift certificates can now be used to purchase tickets online.
• Customers can choose to receive their tickets by email. These tickets can then be scanned off any smart phone or mobile device, which further reduces in-person interaction to pick up tickets.

• The Box Office is now open for in-person sales and service on Wednesdays to Fridays from 9:30AM to 5:00PM. Our virtual Box Office is available by phone on Mondays and Tuesdays from 9:30AM to 5:00PM. 
• Our pin pads have been upgraded to enable the “tap” function for payments.
• Public Health guidelines must be followed. At this time, this includes:
  • Face coverings are encouraged.
  • Physical distancing guidelines are encouraged. There are markers on the floor to help people stay 6-feet apart.
  • Hands are encouraged to be washed or sanitized regularly. Hand sanitizer is available throughout the facility.

All individuals entering the PMC are encouraged to wear an approved face covering at all times. Please reference the Peterborough Public Health list of approved face coverings. 

• Face shields and face masks will be available for sale at the Grant Thornton Box Office.