Policies

Conditions of Entry

The Peterborough Memorial Centre is committed to providing a safe and memorable experience for all guests. Please see the Conditions of Entry and List of Prohibited Items.

Frequently asked questions

Age limit

Games, concerts and events are open to all ages unless otherwise specified. Anyone twelve or younger must be accompanied by someone sixteen or older. Anyone two years of age or younger does not require a ticket provided they sit in an adult's lap, or unless otherwise specified.

Alcohol

The PMC is fully licensed.

Animals

Licensed service animals are welcome at the PMC, with supporting documentation. An aisle seat is recommended.

Bag checks and security

Soft sided bags are allowed, but may be searched before entering the PMC. Anyone entering the PMC for a game, concert or event may be subject to a search.

Banners and signs

Show your team pride! Banners and signs are allowed, but cannot contain offensive messaging or block another guest’s view.

Cameras

Flash photography is not allowed, and no cameras with a 3 inch lens or longer are allowed. Video or audio recording is not allowed. This may change by event.

Food and beverage

No outside food or drink is allowed at the PMC.

Guest Experience Desk

Understanding that you don't want to miss a moment of the action, you can now text the Guest Experience Desk directly to get in touch with our in-arena staff if you have a general inquiry during the event. Simply text your question to 705-760-2390 during the event and you will receive a response from our Guest Experience team. 

Please note, standard text message rates apply. 

For assistance during regular business hours, please contact the Grant Thornton Box Office or phone 705-743-3561

Lost and found

The PMC is not responsible for lost or stolen items. Please visit the Guest Experience Desk or contact the Grant Thornton Box Office or phone 705-743-3561 if you have lost an item.

Noisemakers

Musical instruments and excessive noise-making devices are not allowed at the PMC.

Prohibited items
Please see the list of prohibited items
Re-Entry

No re-entry is permitted after you have entered the gates. If you leave the building for any reason, you will not be permitted to enter again. Fans wishing to leave the building to smoke will not be allowed back in per the re-entry policy. The PMC is a smoke-free building.

Water

Customers can bring a reusable drink container to be filled at fill stations, or a sealed bottle of water. Please note, this may vary per event. Please contact the Grant Thornton Box Office at 705-743-3561 to confirm the details for your event. Water bottles are available for purchase at the PMC.